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Return Policy

  1. These terms and conditions set out the terms on which you can return wine, beer and cider (collectively “Beverages”) purchased for occasions and special events and receive a refund.
    You will be entitled to return up to 25% of the price [at the point of purchase /point of return ] of unused Beverages, provided that:
    a. you return the cases or bottles of the Beverages, unused and unopened, in the same condition and state in which you received the Beverages;
    b. you have ordered the Beverages for an event or occasion;
    c. the Beverages have been stored appropriately in line with any guidance provided by us or the producer;
    d. the unused Beverages are not damaged or defective in any way whatsoever.

  2. You must return the Beverages within 21 days of the event or occasion. Note that this does not affect your legal rights. Please see section 12 of our Terms & Conditions for more information on returns.

  3. Provided you satisfy the requirements under these terms and conditions for a refund, the amount outlined in section 2 will be refunded to you via the same method of payment in which you ordered the Beverages.

  4. Your legal rights are not affected and you still have a right to return the products in accordance with Section 12 of our Consumer Terms & Conditions*. However, if you handle the goods whilst they are in your possession in a way which would not be permitted in store (for example, by opening a bottle or removing a seal), we will reduce your refund to reflect the reduction in the value of the goods.

  5. You accept full responsibility for the security, safety, and risk of any Beverages you wish to return pursuant to these terms and conditions.

  6. Only one entry will be accepted per person. Multiple entries from the same person will be counted as one entry.

  7. These terms and conditions are subject to and governed by our Terms & Conditions. By returning any orders in accordance with our sale or return policy, you agree to bound by these terms and conditions, together with our Terms & Conditions.

Payment Methods

Credit / Debit Cards

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